Windstream offers all the voice solutions you need to run a business and effectively connect with your partners and customers. Our team specializes in meeting the needs of your company on a day-to-day and long-term basis. Our team makes purchasing decisions easy – we'll guide you on your quest for voice solutions.
We have partnered with industry-leading technology manufacturers, Nortel and Siemens, so we can continually bring you the most up-to-date products and services. The features brought to you by these two companies will allow your small or medium business to have voice mail, call center functionality and support telephones with liquid crystal displays (LCDs) for caller ID. You will also be equipped with speed dial, redial and much more.
Windstream understands that a voice system needs to be easy to use. That's why we offer a variety of uncomplicated telephones to fit the needs of your business. With our phones, the only thing you'll have to figure out is how to handle so many calls.
All Windstream handsets feature:
- Caller ID and call waiting display
- Speakerphone
- Name and number directory
- Programmable memory keys
- Single-line and multi-line sets
- Analog and digital compatible
- Call attendant
- Backlit displays and color consoles
- Plug and play (self programmable)
- Handsfree, conferencing, message waiting indicator
Windstream is the place to meet all of your voice needs for your small or medium business. Our team is made up of devoted specialists who will help find the right solution for you.
Calling Accounting Software gives your business the information needed to optimize performance and cost effectiveness of your communication systems. At the same time, you'll be able to fight the increasing risk of fraud and internal abuse of communications resources. This system allows you to allocate communication costs by department, prevent fraudulent use of telephones, improve customer service by measuring call answering times, restrict access to certain Web sites, monitor use of e-mail systems, track call costs for mobile phones and produce integrated management reports for all communications types.
With Business Call Recording, you now have the ability to document all of your business conversations forever. This feature allows you to never question the accuracy of your memory. Simply go back to the call and listen to customer questions and promises made to ensure the best customer service, protect your company from lawsuits, avoid employee conduct problems and mine calls for insight.
Call recording will also reduce your overall business costs because it allows you to resolve disputes quickly, prevent miscommunications and improve training efficiency.
Every small or medium business needs information to flow efficiently. Advanced Unified Messaging is the solution to having all of your messages processed and answered. It combines voice, fax and e-mail messages into one inbox and then allows you to easily access messages via telephony, graphical or speech user interface. This product offering allows you to invest in the technology that is right for you today, while enabling you to upgrade to more advanced applications as business needs evolve.
Features include:
- Access to voice, fax or e-mail messages via speech, laptop PC, wireless PDA or a touch-tone phone
- Choice of single or dual message store implementation
- Utilizes rules-based message handling to present the most important messages in queue first
- Trusted number access
- Programmable shortcut keys
- Continuous play back of voice messages
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We've partnered with industry-leading technology manufacturers to provide our business customers with the most reliable and up-to-date integrated data solutions.
Our easy-to-use IPS protects your business by shielding your network against downtime, damage, cyber attacks and rogue applications. Our system offers higher performance, lower latency and network-wide scalability so you no longer have to worry about bandwidth hijacking, illegal content storage and distribution, or installation of spyware.
We know security is critical to your business, which is why our security and VPN solutions provide comprehensive protection, performance and reliability for networks of all sizes — so your resources are always secure. Our solutions are designed for high speed and cost-effective connectivity — without the security concerns normally associated with shared networks.
Our wireless LAN products are high-performing, secure and reliable, so you have network and Internet access when and where you need it.
We provide feature-rich, affordable routers with a variety of interfaces to meet all your networking needs.
Switches are at the core of all networks. That's why we ensure that ours provide reliable high-speed connectivity among users, applications and communications systems.
Please contact a Windstream representative at 1-800-843-9214 for more information.
Windstream's service plans ensure that your communications are always running consistently. Our plans offer you a number of options so that you can select the right solution for your business. And one thing that they always have in common is their ability to save you time and money.
| Standard Plans |
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Platinum |
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| M-F, 8-5PM(excluding holidays) |
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| 24/7 (excluding holidays) |
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| 24/7 (365 days) |
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| Overtime Charges |
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| Features |
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| Around-the-Clock Monitoring (PBX) |
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| Equipment Coverage (Hybrid Key, PBX) |
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| Quarterly Trunk Traffic Report |
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| Monthly Critical Alarm Report |
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| Software Release Updates* |
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Customize your silver, gold or platinum plan with any of the following options:
- ACD
- Battery
- Data
- Voice Mail
All plans include:
- First-response priority within respective plan coverage
- Around-the-clock monitoring for PBX customers with site even buffers, as well as remote detection remedy of most problems
- Quarterly on-site health checks
- Discounted rates for move, add, change (MAC) activity and other services
- Low monthly rate for comprehensive maintenance coverage
- Multi-year maintenance term discounts
- Additional discounts available when purchased with a Business Connect Bundle
*Applies to engineering or maintenance software release updates provided by manufacturer. Does not apply to updates or upgrades requiring additional hardware or software.
We understand that there are a lot of expenses associated with a small or medium business. That's why Windstream has partnered with TAMCO. TAMCO offers flexible financing options, allowing you to preserve capital, protect credit lines, receive tax benefits while your business reaps the benefits of the latest communications technology.
We also understand that as your business changes, your needs do too. So we allow you to upgrade to a new system at any time with no financial penalty, waiting period, rollover expenses or hidden costs – we'll rewrite your agreement and you'll receive new equipment.
The Shield is a unique program that functions like a lease option. When your technology or business applications change, you will be able to switch out your current system with no financial penalty. You will not have to face the risk of owning your telecom system.
In addition, TAMCO can provide tax benefits such as off-balance-sheet financing and tax-deductible payments. And, we allow you to lock in the costs of maintenance at today's rate for the full length of your contract.
