Windstream customer service and support is here to help answer your questions. To order service or upgrade existing service:
866-445-3402
Call Center Hours:
800-230-2575
M-F 8 a.m. - 5 p.m. ET
800-782-6206
24 hours a day; seven days a week
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800-843-9214
M-F 8 a.m. - 6 p.m. ET
888-292-3827
24 hours a day; seven days a week
Windstream offers various ways to pay your bill. As always, we strive to make life a little easier for you.
Save time and stamp money when you examine your bill and pay it online. Sign up to pay with either a credit card, debit card or electronic check.
It is easy to set up recurring monthly payments from your credit card, debit card or checking account. Just register to view and pay your bill online, enter the information and we'll take care of the rest.
Enter your city and state and we'll let you know where to mail your payment.
Call us to pay your bill by using either credit card, debit card or electronic check.
You can pay your Windstream bill in retail stores and at bill payment locations.
Windsream offers a discounted telephone service plan for qualified customers.
Windstream support is available through the options below.
E-mail Set-up
FAQs
Internet Security
FAQs
Windstream Security Suite
Travel Access
Travel Access Number FAQs
Web Mail Interface Access Restriction FAQs
Local Dial-up Access
Windstream local dial-up access numbers
Router Firewall Instructions
4200 & 5200
2-Wire
Windstream DSL HELP Desk
1-888-292-3827
Windstream Dial-up HELP Desk
1-800-990-4449
Windstream Web Hosting Help Desk (Business Domains, Business E-mails, Web Site and DNS)
1-800-316-4581
Request A New Account
1-866-255-8356
Submit Question or Trouble Ticket
Broadband Tools, Information Downloads
Visit the Broadband Checkup Center
Something broken? We'll do everything we can to fix it. Just call or e-mail us and we'll correct your problems.
Need assistance, feel free to Contact Us
Sign up for Windstream voice solutions and receive a number of calling features.
| Features | Description | Code |
|---|---|---|
| Anonymous Call Rejection | Block calls from callers who have blocked their numbers from appearing on your phone. |
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| Call Forwarding | Forward incoming calls to any number you choose. |
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| Call Forwarding Preferred | Forward incoming calls from a pre-selected telephone number to another telephone number. You can construct or modify a telephone number screening list. |
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| Call Return | Automatically redial the last incoming number. If the number is busy, Windstream will keep trying for up to 30 minutes. |
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| Call Selector | Set a distinctive ring or call waiting tone for certain incoming telephone numbers. |
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| Enhanced Call Waiting | Hear a brief tone when another caller is trying to reach you. |
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| Caller ID Deluxe with Name and Number | See the name and number of callers, along with the time called. Display format depends on phone type. |
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| Caller ID on Call Waiting | View the name and number of callers when you hear the Call Waiting tone. |
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| Per-Call Blocking | Prevent your name and number from being displayed on calls you place. |
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| Repeat Dialing | Automatically redial the last incoming number. If the number is busy, Windstream will keep trying for up to 30 minutes. |
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| Selective Call Acceptance | Screen incoming calls by creating a list of phone numbers from which you will accept calls. |
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| Selective Call Rejection | Block calls from certain telephone numbers and/or the last incoming call (without knowing the number). |
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| Speed Call 30 | Place calls to other telephone numbers by dialing a one- or two-digit code rather than the complete number. |
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| 3-Way Calling | Add a third party to an existing conversation, thereby establishing a three-way conversation. |
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| Privacy Controller | Unidentified Callers receive a message that you do no accecpt unsolicited calls. Create your own personal Do Not Call list so that future calls will not be accepted. (Only available in select markets.) |
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*In some areas the feature uses code *72 + number to activate
Your landline is your lifeline. It's a reliable, safe and secure way to stay connected. Because landline phone service is so important in today's world, Windstream believes everyone should have access to it. That's why we offer a discounted telephone service plan to make basic phone service even more affordable for qualified customers.
Windstream participates in the Lifeline and Link-Up programs that provide qualified, low-income telephone customers with a discount off installation charges and monthly telephone service charges.
To see if you qualify, select your state of residence from the menu below. If you meet the requirements, complete the form and return it to Windstream via the fax number or address provided. (Some states provide automatic enrollment to qualified individuals. To see if you're already enrolled, call 1-877-807-9469).
Your State and City
If you continue, you will be logged out and you will have to start the shopping process from the beginning. If you order services from a different location, you must shop while logged out and start a new account.
